Many people have been able to finally get through the phone lines to Canada’s Revenue Agency, however, the wait times are very lengthy. Once they get the chance to speak to an agent, many callers do not even get the correct information they need and so means they likely have to go through the long wait again to make another call and get things straightened out. Another system created to help still needs major upgrades and workers who are more informed and experienced to handle calls quickly and effectively.

“While more are getting through to an agent, the wait time are longer.”

Read more: https://www.thestar.com/business/2020/01/07/trying-to-reach-the-cra-good-luck-wait-times-for-business-are-now-up-to-two-hours-and-the-information-provided-is-often-incomplete-or-wrong.html